Troubleshooting Domain Transfers
Common issues that can delay or block domain transfers and how to resolve them quickly.
Domain transfers usually complete within 5–7 days, but sometimes issues may arise. Below are the most common problems and solutions.
1. Domain is Locked
Most registrars automatically lock domains to prevent unauthorized transfers.
Fix: Log in to your current registrar and disable the domain lock.
2. Invalid or Missing EPP/Auth Code
Transfers require a unique authorization code from your current registrar.
Fix: Request a new EPP/Auth code and make sure it’s entered correctly when initiating the transfer.
3. Domain Not Eligible
ICANN rules prevent transfers within 60 days of registration or a previous transfer.
Fix: Wait until the 60-day period has passed before retrying.
4. Admin Contact Email Issues
Transfer approval emails are sent to the domain’s admin contact.
Fix: Verify that the admin email is valid and accessible. Update it with your current registrar if needed.
5. Pending Renewal or Expiry
Domains close to expiration may face delays or rejection.
Fix: Renew your domain before initiating a transfer, or request a transfer at least 15 days before expiry.
6. Registrar-Specific Restrictions
Some registrars impose additional security or policies.
Fix: Contact their support to confirm transfer-out requirements.
Tip: If your transfer remains pending for more than 7 days, contact Ace Intl Media Support for assistance.
