Privacy Policy – Ace Intl Media

🔐 Privacy Policy – Ace Intl Media

Effective Date: 27/08/2025
Last Updated: 27/08/2025

Ace Intl Media Ltd (“Ace Intl Media”, “we”, “us”, or “our”) is committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our hosting, infrastructure, and digital services.

1. 🔍 Information We Collect

  • Identity Data: Full name, date of birth, company registration details
  • Contact Data: Email address, phone number, billing and business address
  • Verification Documents: Government-issued ID, proof of address, incorporation certificates, PSC registers (for KYC compliance)
  • Financial Data: Payment details, billing history, transaction records
  • Technical Data: IP address, browser type, device information, usage logs
  • Communications: Emails, support tickets, onboarding forms, chat transcripts
  • Cookies & Analytics: Session cookies, preference cookies, usage data via Google Analytics and similar tools

2. ⚖️ Legal Basis for Processing

We process personal data only when we have a lawful basis under applicable law, including:

  • Contractual necessity – to deliver the services you purchase
  • Legal obligation – to comply with anti-fraud, AML, and tax regulations
  • Legitimate interests – to secure our systems, prevent abuse, and improve services
  • Consent – when you opt in to marketing or certain optional services

3. 🛠 How We Use Your Data

  • Verify identity and business ownership (KYC/AML compliance)
  • Process payments and manage subscriptions
  • Deliver and maintain hosting and infrastructure services
  • Provide technical support and account management
  • Monitor performance, detect fraud, and ensure security
  • Send essential service and security notifications
  • Comply with legal and regulatory obligations

4. 🌍 Data Storage, Security & Transfers

Your personal data is stored securely in the UK, EU, or US in compliance with GDPR and applicable data protection laws. We use encryption, secure servers, and strict access controls to protect your information.

Where data is transferred outside the UK/EU, we rely on approved safeguards such as Standard Contractual Clauses (SCCs).

5. 🤝 Sharing Your Data

We do not sell or rent your data to third parties. We may share data only with trusted service providers who act on our behalf, including:

  • Identity verification providers (for compliance checks)
  • Payment processors (e.g., Stripe, PayPal)
  • Fraud prevention tools (e.g., MaxMind)
  • Cloud and infrastructure providers (e.g., Cloudflare)
  • Regulatory or legal authorities when required by law

6. 📅 Data Retention

We keep your data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For example, billing records may be retained for up to 7 years to comply with tax obligations.

7. 🧭 Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing or request restriction of processing
  • Data portability – request a copy in a machine-readable format
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK

8. 🍪 Cookies & Analytics

We use cookies and tracking technologies to provide essential functionality and improve user experience. By using our services, you consent to the use of cookies unless you disable them in your browser.

  • Essential Cookies: Required for secure login, session management, and checkout
  • Performance Cookies: Measure site performance and error tracking
  • Analytics Cookies: Used with tools like Google Analytics to understand usage trends
  • Preference Cookies: Remember your settings and preferences

9. 🔗 Third-Party Services

Our services may include integrations with trusted partners, including DNS/CDN providers, payment gateways, and security vendors. Each partner is contractually required to comply with data protection laws.

10. 📞 Contact Us

If you have any privacy concerns, requests, or complaints, you may contact us at:

Ace Intl Media Ltd
Company Number: 16568627
3rd Floor, 45 Albemarle Street,
Mayfair, London, W1S 4JL

Email: support@aceintlmedia.com
Phone: +44 1342 621126