🔐 Privacy Policy – Ace Intl Media

Effective Date: 27/08/2025
Last Updated: 27/08/2025

Ace Intl Media Ltd (“Ace Intl Media”, “we”, “us”, or “our”) is committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our hosting, infrastructure, and digital services.

1. 🔍 Information We Collect

  • Identity Data: Full name, date of birth, company registration details
  • Contact Data: Email address, phone number, billing and business address
  • Verification Documents: Government-issued ID, proof of address, incorporation certificates, PSC registers (for KYC compliance)
  • Financial Data: Payment details, billing history, transaction records
  • Technical Data: IP address, browser type, device information, usage logs
  • Communications: Emails, support tickets, onboarding forms, chat transcripts
  • Cookies & Analytics: Session cookies, preference cookies, usage data via analytics tools

2. ⚖️ Legal Basis for Processing

  • Contractual necessity – to deliver the services you purchase
  • Legal obligation – to comply with anti-fraud, AML, and tax regulations
  • Legitimate interests – to secure our systems and prevent abuse
  • Consent – when you opt in to marketing communications

3. 🛠 How We Use Your Data

  • Verify identity and business ownership
  • Process payments and manage subscriptions
  • Deliver and maintain hosting and infrastructure services
  • Provide technical support and account management
  • Monitor system performance and security
  • Send service and security notifications
  • Comply with legal and regulatory obligations

4. 🌍 Data Storage & Security

Your personal data is stored securely within infrastructure located in the UK, EU, or US where necessary. We implement encryption, secure server environments, and strict access controls to protect your information.

5. 🤝 Sharing Your Data

We do not sell personal data. Data may be shared with trusted providers such as:

  • Payment processors (Stripe, PayPal)
  • Fraud prevention services
  • Infrastructure providers
  • Regulatory authorities where legally required

6. 📅 Data Retention

Data is retained only as long as required for operational, legal, and accounting obligations. Financial records may be retained for up to 7 years to comply with UK tax regulations.

7. 🧭 Your Rights

  • Right to access personal data
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent
  • Right to complain to the UK Information Commissioner’s Office (ICO)

8. 🍪 Cookies

Cookies are used to maintain login sessions, improve performance and understand usage patterns. You may disable cookies through your browser settings.

9. 📞 Contact

Ace Intl Media Ltd
Company Number: 16568627
3rd Floor, 45 Albemarle Street
Mayfair, London, W1S 4JL

Email: support@aceintlmedia.com
Phone: +44 1342 621126


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