How to Open a Support Ticket
Step-by-step instructions for submitting a support ticket through the Ace Intl Media Client Portal.
If you need assistance with your hosting, domains, or services, the quickest way to reach our team is by opening a support ticket through the Client Portal.
1. Log in to the Client Portal
Visit portal.aceintlmedia.com.
Enter your registered email and password.
2. Navigate to the Support Section
Click Support → Tickets in the top menu.
Select Open New Ticket.
3. Choose the Department
Sales – Billing, upgrades, pre-sales questions.
Support – Technical help with hosting, domains, email, or WordPress.
Affiliate Program – Questions about referrals and commissions.
4. Fill in Your Ticket Details
Enter a clear subject line (e.g., “SSL Certificate Not Working”).
Select priority (Low, Medium, High, Emergency).
Provide as much detail as possible, including error messages, screenshots, or steps to reproduce the issue.
5. Submit the Ticket
Click Submit.
You’ll receive a confirmation email with your ticket ID.
6. Track Your Ticket
Go to Support → Tickets to view status.
Our team will reply directly in the portal and you’ll be notified by email.
Tip: For urgent issues like downtime, select High Priority to ensure faster response.
